RETURNS & REFUNDS POLICY
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via support@giftsmugs.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
CANCELLATION
Canceling Unshipped-out Orders
If you are canceling your order which has not yet to be shipped out, please kindly contact us via support@giftsmugs.com For the fastest resolution, please include your order number. Thanks!
Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to a destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
WARRANTY
- This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modifications
*Please Note: No returns/exchanges for products with water exposure will be accepted.
